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Napoleon Vector 38 Built-In Direct Vent Natural Gas Fireplace W/ Electronic Ignition - LV38N-1

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Warranty

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Lifetime Warranty

The following materials are warranted for a lifetime: combustion chamber, heat exchanger, stainless steel burner, Phazer logs and embers, rocks, ceramic glass, gold plated parts, porcelainized enameled components and aluminum extrusion trims. Electrical components and wearable parts are covered at no charge during the first year. Labor related to warranty repair (with prior approval of an authorized company official) is also covered at no charge within the first year.

Refer to manufacturers manual for full warranty details.

Customer Reviews (13)

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JeffP
San Diego, CA
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Vector 50 Looks Amazing!

Just got our Napoleon Vector 50 installed and it is stunningly beautiful.

 

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T. Byrd
Alpena, Mi
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Our new fireplace

Beautiful design. We enjoy this fireplace almost every night now that the cool weather is here. Our TV is hung above the fireplace and I probably look at the fire more than the TV! I love the fact there is no screen.

 

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Denis
Asheville NC
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Exceptional Quality Workmanship

This replaced our old gas fireplace. We waited for this to be manufactured. We'll worth the wait. Extremely satisfied.

 

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Mgf09
London Ontario
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Awesome fireplace

Great fireplace, the app is amazing, light control timer, thermostat. The best in the business and I shopped around a lot.

 

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Andy
Madison, WI
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Awesome Fireplace!

This fireplace has so many great features and functions. With the Dynamic Heat Control option, there are so many great ways to finish off this fireplace. Enjoy the unit as much as I have!

 

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Merc55
Fall City, Wa
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 5.0

Beautiful

We are enjoying this lv 50 for the second year and so far no issues. I am planning to install blower fan and not sure if this can be done once the tile was installed all the way around.

 

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Joan
Dawsonville, GA
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

Vector 38

The fireplace is exactly what we wanted. The flames with birch logs is beautiful. We are learning how to use the remote still - adjusting flame height? We have white brick fireplace surround and it shows through at the clips. Possibly installer overlooked the clips. Checking into this.

 

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Jim64
Mansfield, TX
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 4.0

Wonderful product!

We are loving the difference switching to the direct vent from traditional gas logs in an open hearth. It is so beautiful and easy to work with. One small issue is that LED lights are controlled by blower slide so the lights won't come on unless a fire is going. Not sure if this was wired incorrectly at the factory. I would love to use LED lights when there is no fire. Still hoping to find a fix.

 

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Redfield
Undisclosed
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 2.0

Misleading features

I had the fireplace installed during the summer months. I was told it was fully loaded and had a fan, which is one of the features we wanted. With the cooler weather we started to run our fireplace just to get the chill out of the common are of the house. Little to our dismay and disappointment we found out as well as our HVAC guy, that this fireplace does not have a fan. For the amount of money we spent on this fireplace I am not happy with it.

 

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NikP
Denver Colorado
Napoleon Fireplaces - BV
 
★★★★★ ★★★★★ 2.0

Good product but not the best bank for your buck.

Good but not the best for the price . I had issues with the bulbs going out on the top every now and then. They don't use led bulbs on the top but halogen and these are not reliabe.The other issue is a burn smell from the fireplace . It should be only for the first few hours but this smell is persisting as something is burning in the fireplace all the time . This smell then comes through the vent and spreads throughout the home.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including lead and lead compounds,which are known to the State of California to cause cancer, and chemicals including BBP andDEHP, which are known to the State of California to cause birth defects or other reproductiveharm. For more information, go to www.P65Warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

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