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Danby Built-In Or Freestanding Wine Cooler - 51 Bottle
Danby DWC518BLS 51 Wine Cooler Full View
Danby Silhouette Dual Zone 51 Bottle Wine Cooler - Stainless Steel - DWC518BLS
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Warranty

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This model comes with a two (2) year on parts and labor with convenient in-home service. Outdoor use is not covered under the warranty.

Customer Reviews (1)

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0% of reviews recommend this product

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1 review (100%) have given this product a 1 star rating.
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1.00
★★★★★ ★★★★★ 1.0
Danbyletmedown
Chicago
 
★★★★★ ★★★★★ 1.0

Not worth the money

I purchased a 51-bottle dual temperature cooler for my new home built in 2004 and the unit broke down twice already. This was the only Danby product in my home and your product has not left a good impression considering the appliances it shares space with have performed perfectly. The service I received from the Danby authorized repair company was also in line with the products performance. The company ISSCO LLC, The appliance care company, out of the suburbs of Chicago sent out an inexperienced technician to my home where he pretended to work on the unit and proceeded to hand me a bill for $150 just for coming out while informing me that he did not have the parts necessary to perform the test necessary to assess the problem. He then disappeared for one week only to call me back at my request. He informed me that the parts for the test he needed to run would have to be purchased by me and that ISSCO LLC would not pay for them. I would have to pay for the parts even if they were not needed to fix the unit and for the additional labor hours needed to fix the unit. According to this technician this is the way Danby wanted to handle this. The unit I purchased cost well over $1,000 and I expected to get a quality product. In the event the unit needed servicing, I expected to get prompt expert service if I went through the Danby website to find a service company. In both instances, Danby failed me and I'm very disappointed with the company.

 

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WARNING: Cancer and Reproductive Harm - www.p65Warnings.ca.gov

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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