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BBQGuys 18 Inch Rustic Canyon Charred Oak Vented Natural Gas Log Set + H-Burner + Manual Safety Pilot + Wireless On/Off Wall Switch Kit
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List: $769.99 13% off ($100.00)
$669.99
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Warranty

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BBQGuys warrants their gas logs to be free from defects in materials and workmanship for lifetime, and they warrant their H-burner to be free from defects in materials and workmanship for ten years from the date of purchase.

Refer to manufacturers manual for full warranty details.

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Expert Review

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The Skinny:

  • Customizable log arrangement
  • Largest amount of flames and embers
  • Realistic hand-painted charred look
  • Quick shipping

Things We Love:

This set will give you the realistic look of charred and broken logs with the largest amount of flames and embers. These hand-painted logs offer a natural look and are very customizable. The bark side and split side allows you to change the look of your log set as often as you like. The H Burner allows gas to flow more freely, so you have larger billowing flames. It also creates more radiant heat than a single burner. For extra strength, the Rustic Canyon set has 1” steel needles throughout the logs to keep them from cracking. Rustic Canyon gas log set is backed by a lifetime warranty, so relax and enjoy.

Things To Consider:

These log sets are natural gas only and are not available for propane gas.

See the Rustic Canyon Gas Log Set in action

Overall Rating

4.8 (out of 5)
Popularity
5.0 (what's this)
Log Realism
5.0 (what's this)
Flame Realism
5.0 (what's this)
Ember Glow
4.5 (what's this)
Heat Output
4.0 (what's this)
Value
5.0 (what's this)
Warranty
5.0 (what's this)
Durability
5.0 (what's this)

Questions & Answers (0)

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Question:
Under "things to consider" what is the noise and what causes it if the flames are higher than average?
Was This Helpful?
Answer:
Hi, thanks for asking. The issue with the noise used to be that so much gas was being released which caused the flames to sound like they were roaring. This is no longer the case, and we are in the process of updating the items on our site.

Asked by DickAnswered by Hunter

This question was asked on a different product configuration.

 

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Proposition 65

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WARNING: This product can expose you to chemicals including titanium dioxide, which is known to the State of California to cause cancer and lithium Carbonate, which is known in the state of California to cause birth defects or other reproductive harm.
This product can expose you to chemicals including carbon black, which is known to the State of California to cause cancer and chromium, which is known in the state of California to cause birth defects or other reproductive harm.

For more information, go to www.p65warnings.ca.gov.

Shipping & Returns

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Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When Will My Item Arrive?

Once shipped, items usually arrive within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with our guide to freight delivery, it doesn’t have to be.

We strongly encourage reading the entire freight delivery guide, but here’s a quick snapshot of what you need to be ready for when you order a large package:

  • Your freight carrier will call you to schedule a delivery window of about 4–8 hours
  • You’re required to be physically present at the specified delivery location during the scheduled window
  • Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
  • Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended location
  • For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
  • You must sign for the shipment to indicate that you’ve accepted the delivery

Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Message to our customers: Like all retailers and manufacturers, we’re currently experiencing well-publicized supply-chain issues and steel shortages that have caused some orders to be delayed. We sincerely apologize for any inconveniences arising from this situation, and we assure you we’re making every effort to solve these problems with our vendors and logistical partners.

So, why are some orders being affected? Major ports around the world are still operating at reduced capacity because of COVID-19 restrictions — on average, container boats sit at port for about 3 weeks before being unloaded. Combine these shipping inefficiencies with a scarcity of natural resources, and virtually every industry has been crippled to some degree. Yet we acknowledge that it’s our duty to meet these challenges head-on and work toward solutions so you can enjoy more time outdoors with the people you love. We appreciate your patience as we strive to smooth out our supply chain, and we thank you for choosing us for your grilling and outdoor living needs.

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