Customer Service Testimonials
Written on: 07/12/06
"Today I spent a good deal of time on the phone with your employee Carrie McLane.
Carrie is a model employee! She may "just" be a phone sales clerk, but she was fantastic, very customer-oriented, helpful, positive, creative, and a problem solver.
Carrie did everything she could do to help me locate a hard-to-find cooking item,
including calling your supplier, looking up web sites, etc., and then calling me back.
You have a gem."
Josh F.
Written on: 06/27/06
"I received it. It's all put together. We used it. It is fabulous.
You guys are the best."
Thanks,
- Barbara
Written on: 06/29/06
"Rebecca, Thank you so much for chasing this down. You have turned an undesireable
situation around and made a happy customer out of me. I look forward to
receiving the burner."
Thanks Again,
- John 
Written on: 06/09/06
"Just wanted to send a short note to you regarding Leigh Ann. I ordered some BBQ components through your site recently, a sizeable order - $2000.00. There was problem with one component missing from the shipment. Leigh Ann acted immiediately to contact the manufacturer and straighten out the problem. She was very quick in responding to my emails and even contacting me personally to ensure I was in the loop and kept happy. She made sure they shipped the missing component ASAP - problem solved.
Thanks to Leigh Ann's professionalism and pleasant demeanor, a problem which could have resulted in a very dissatisfied customer turned into a pleasant experience. I would highly recommend your site to others thanks to Leigh Ann's commitment to customer satisfaction.
Just thought you should know
- E.G
Written on: 6/8/2006
"Very fast and courteous"
- steven
Written on: 6/6/2006
"Product was not as big as I thought it would be, but the vendor shipped it in a timely and efficient manner."
- joshbear
Written on: 6/6/2006
"Very quick shipping, nice to deal with!"
- mindi
Written on: 6/5/2006
"I'm a little disappointed with the product, but that is no fault of the seller."
- Beth L.
Written on: 6/5/2006
"Thank you for alerting me by phone that this was not to arrive at appointed delivery time. I do appreciate it - could have used them this weekend but I have the rest of the summer. Do appreciate the call."
- Toni
Written on: 6/4/2006
"Prompt shipping and good communication on order status."
- Steve R.
Written on: 5/30/2006
"Very quick delivery, good customer service follow up after placing order"
- Amber K.
Written on: 5/27/2006
"The were very helpful, even emailing me when there was a possible delay! However, everthing came on time. Great job."
- wellxu
Written on: 5/21/2006
"Initally, the item was expected to take very long to get to me. I got it quicker than expected and was kept informed of the order status on a regular basis."
- Brian M. 